Bonnie Klein, Acting Secretary, FEDLINK Advisory Council (FAC) Date: 17 June 1998 RE: Minutes of the FAC Meeting May 14, 1998 FAC Present: FLICC/FEDLINK Maxine Brown Susan Tarr Doria Grimes Milton MeGee Mike Conklin Steve Kerchoff Bonnie Klein Ruby Thomas Fred Rettenmaier Janet Wright FAC Absent: Denise Lomax Ken Nero Lee Porter AGENDA: 1. Approval of April 16, 1998 FAC Minutes 2. FAC Issues and Topics 3. FLICC/FEDLINK Listservs Discussion 4. Customer Service: Continued Dialog 5. FLICC/FEDLINK Update 6. Committee Reports 7. New Business The FAC convened following the FLICC Quarterly Membership Meeting in the West Dining Room, Madison Building, Library of Congress. Chair Fred Rettenmaier opened the meeting at 1:10 p.m. 1. The FAC approved the minutes of the April 16, 1998, meeting. 2. FAC Issues and Topics. First, Fred Rettenmaier complimented the FEDLINK staff for both the FEDLINK Spring Membership Meeting and the morning FLICC Quarterly meeting. Second, he advised the FAC that FEDLINK would have an exhibit booth at the American Library Association Conference, Washington DC Convention Center, June 26-29, 1998 and encouraged FAC members to join FEDLINK staff at the booth. 3. FLICC/FEDLINK Listservs Discussion. Steve Kerchoff stated that FEDLINK has three types of lists: moderated public lists; closed unmoderated governance lists for the FEB and FAC; and closed unmoderated FLICC Working Group lists. For the moderated public lists, someone reviews incoming messages before they are distributed to participants. There are no formal policies or guidelines for moderators to follow. Moderators use their judgement about what to post within the list scope.. Listserv Welcome statements and the FEDLINK web page have scope notes for each list. Bonnie Klein suggested that listserv moderators send members a periodic reminder notice about listserv administration, including how to unsubscribe and other housekeeping details. 4. Customer Service: Continued Dialog Ruby Thomas provided the FAC a follow-up report on the Customer Service Improvement session held during the Spring Membership Meeting . Both positive and negative feedback were useful in developing and prioritizing a plan of action. The top three issues that FEDLINK is working are: (1) Improved telephone service. (2) Improved FEDLINK billing process, and (3) Online registration. 5. FLICC/FEDLINK Update Susan Tarr reported that FEDLINK will move on July 11, 1998 to the Adams Building, east side (3rd Street Entrance), 2nd floor. The telephone numbers will remain the same. An Alert Announcement will be mailed to the membership. The Fiscal Report showed that FY98 was running behind FY97. However, the gap was closing, down from $200,000 to $90,000. Additionally, there will be some savings from staff departures. Eric Delfino was promoted to work on the LC Integrated Library System project and Jessica Clark will be moving from DC. 6. Committee Reports Committee Reports were given at the FLICC Quarterly Meeting held in the morning. Susan Tarr mentioned she would like to reactivate the FLICC Preservation and Binding Working Group and enlist Amparo Torres, LC Conservator, as Chair. 7. New Business Susan Tarr said that the release schedule for Tech Notes will be moved up from the end to earlier in the month. The FAC meeting adjourned at 2 p.m. The July 1998 FAC meeting was canceled. -